Philips HomeRun 9000 Serie Bedienungsanleitung Seite 38

English
38
Disposal and recycling
Troubleshooting
Problem
The robot doesn't
switch on.
The robot is unable
to pair with the app.
The app and the
robot lose
connection.
Do not dispose the robot in the regular trash. Make sure to bring it to your the
recycling facility for electrical equipment.
This chapter summarizes the most common problems you could encounter with
the appliance. If you are unable to solve the problem with the information
below, go to the Philips HomeRun robot app or visit home.id, where can also
find support videos and frequently asked questions. You can also contact the
Consumer Care Center in your country.
Possible cause
The battery is low.
The ambient
temperature is too
low or too high.
The robot is no
longer in pairing
mode.
The Wi-Fi connection
(signal) is not good.
A wrong Wi-Fi
network selected.
A wrong password
used.
A wrong robot
model is selected in
the app.
A wrong app is
downloaded
The robot has gone
out of reach of the
Wi-Fi signal.
The robot has gone
into sleep mode.
Solution
Charge the robot on the station before use.
Use the robot at a temperature between 8 °C and 35 °C.
Put the robot back in pairing mode by holding the return and
start/stop button at same time (you can see the white
scanning light on the robot).
Place the robot in an area with a good Wi-Fi signal.
Make sure you select the correct Wi-Fi network.
Make sure you use the correct Wi-Fi password.
Make sure you select the correct robot model.
Always use the app that you have downloaded via the QR-
code from the quick start guide.
Wait for robot to drive back into area with a good Wi-Fi
signal.
The robot will go into sleep mode if it has not returned to the
station. Press any button on the robot to awake the