Warranty Process - Torqeedo Ultralight 403 Bedienungsanleitung

8.2 Warranty process

Adhering to the following warranty process is a prerequisite to the satisfaction of any
warranty claims.
Before dispatching any apparently faulty goods, it is imperative to coordinate the delivery
with Torqeedo Services, Torqeedo Service will issue an RMA-Number. You can contact us
by phone, email or mail. The ability to make contact via the www.torqeedo.com website
is being extended successively. You can find the contact details on the back of this ma-
nual. Please understand that we are unable to deal with products of which we have not
been notified and will therefore refuse to accept delivery.
When shipping products to us for repair or under warranty, please pay attention to the
following requirements:
• Please note the RMA Number well visible on the outside of the transport packaging.
• Please provide a completed warranty certificate with your shipment. The warranty
cer¬tificate form is located on page 30 of this manual, it will be also available as a
download from our website. The completed certificate must provide contact details,
product de-tails, serial number, and a brief description of the problem.
• Please provide a proof of purchase. The proof of purchase must indicate also the date
of purchase (e.g. transaction receipt).
To check a warranty claim and to process a warranty, we require your assistance:
For returning the motor to the Service Center, we recommend keeping the original Tor-
qeedo packaging. If this is no longer available packaging that excludes transport damage
must be used as this is not included in the warranty.
We are available to answer any questions regarding the warranty process - simply use
the details on the back cover.
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