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12
General conditions of warranty
12.1 Warranty and liability
The statutory warranty runs for 24 months and includes all components of the
Ultralight system.
The warranty period starts from the day of delivery of the Ultralight system to the
end customer.
12.2 Scope of warranty
Torqeedo GmbH, Friedrichshafener Strasse 4a D-82205 Gilching, guarantees the end
customer of a Ultralight system that the product is free from material and manufac-
turing defects during the period of coverage defined below. Torqeedo will indemnify
the end customer for the costs of correction of a material or manufacturing defect.
This indemnification obligation does not apply to any incidental costs caused by a
warranty case or to any other financial detriment (e.g. costs for towing, telecommu-
nication, accommodation, subsistence, loss of use, lost time, etc.).
The warranty terminates two years from the day of handover of the product to the
end customer. Products used – even temporarily – for professional or official purpos-
es are excluded from the two year warranty. For these uses, the statutory warranty
applies. The warranty claim expires six months after the discovery of the defect.
Torqeedo decides whether defective parts are repaired or replaced. Distributors
and dealers who carry out repair work on Torqeedo motors have no power to make
legally binding statements on behalf of Torqeedo.
Wearing parts and routine maintenance are excluded from the warranty.
Torqeedo has the right to refuse warranty claims if
the warranty was not submitted correctly (especially failure to make contact be-
fore dispatching goods under complaint, absence of a fully completed warranty
form and of proof of purchase; see warranty process).
the product has been used in a manner contrary to instructions.
the safety, operating, and care information in the instructions were not followed.
prescribed maintenance intervals were not complied with and documented.
page 118 / 128
the purchased item was in any way converted, modified, or equipped with parts
or accessory items which are not expressly authorised by Torqeedo or which do
not form part of recommended equipment.
previous maintenance or repair was undertaken by companies not authorised by
Torqeedo, or parts other than original replacement parts were used. This applies
unless the end customer can prove that the circumstances resulting in the refusal
of the warranty claim have not encouraged the progress of the defect.
In addition to the claims arising from this warranty, the end customer has statutory
warranty rights arising from his purchase contract with the relevant dealer; these are
not restricted by this warranty.
General conditions of warranty
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