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15. TROUBLESHOOTING
If you experience any problems with your Bullard XT, please refer to our website (https://www.bullard.com/thermal-imaging/) for the latest
information on fixes, updates, and best practices. Also check the MyBullard Imager Configurator at
If the imager appears unresponsive, it may require a hard power off. To accomplish this, depress and hold the power button for 15 seconds.
The Bullard XT is also equipped with a safety feature which provides automatic shutoff to protect the electronics if they experience prolonged
excessive temperatures.
DO NOT ATTEMPT TO DISASSEMBLE THE BULLARD XT THERMAL IMAGER. IF THE UNIT IS NOT FUNCTIONING PROPERLY, RETURN IT TO
THE BULLARD SERVICE CENTER FOR EVALUATION. FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE AND RENDER THE
THERMAL IMAGER UNSAFE FOR USE.
16. SERVICE
If your Bullard XT is not performing properly and you have tried the troubleshooting section on:
Customer Service: See Table 6 in section 17.1 for Customer Service Contact Information.
For your convenience, your representative will attempt to help you diagnose or correct the problem over the phone. Please describe the problem to the
Bullard representative as completely as possible.
Before returning your Bullard XT, you should verify with your representative that the product should be returned to Bullard. Bullard Customer Service will
provide you with written permission and a Return Authorization (RA) number. Bullard will use its best efforts to repair the unit within 48 business hours
of receipt. In some cases, if the repair time is extended, Bullard, at its discretion, may provide the customer with a temporary replacement unit on loan.
17. LIMITED WARRANTY
Bullard offers high quality, tough, and durable thermal imagers worldwide. Please read this section carefully, as it contains information to help you
protect and service your investment.
This section contains valuable information about the type of warranty, the purchaser's obligations, warranty coverage, limitations, exclusions, and other
terms and conditions that may affect Bullard's obligations under this warranty.
Bullard warrants to the original purchaser that the Bullard XT Series thermal imagers are free of defects in materials and workmanship under intended
use and service for the periods stated in Table 5 on the following page. This warranty is not transferable.
Bullard's obligation under this warranty is only to repair or replace, at Bullard's discretion, items returned within the warranty period and determined by
Bullard to be defective, subject to the following limitations:
a) the Item must be returned to Bullard with shipping charges prepaid;
b) the Item must not be altered from its original configuration; and
c) the item must not have been misused, abused, or damaged in transport.
20
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WARNING
www.bullard.com
https://mybullard.com
www.bullard.com/thermal-imaging/
for firmware updates.
contact Bullard
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