Troubleshooting
For additional assistance, contact your equipment provider, distributor, or Customer Support.
Not Holding Air
Inflate the product. Confirm that the inflation valve is completely closed. Inspect the inflation valve(s) and
hose(s) for damage. Look for holes in the product.
- If very small holes or no holes are visible, follow the instructions in the Repair Kit provided with your
product.
- For inflation valve or hose damage, or for large holes or leaks in the product, see the Limited Warranty
supplement, or contact Customer Support.
- Make sure the inflation valve is open.
Not Able To Inflate or
Deflate the Cushion
- Inspect the inflation valve(s) and hose(s) for damage.
Uncomfortable or
- Make sure the product is not underinflated or overinflated. Refer to adjustment instructions for the product in this
Unstable
manual.
- Make sure the air cells are facing the individual.
- Make sure the product is the correct size for the individual.
- Make sure the product is lying flat.
The Product Slides
- Make sure that any sections are snapped together.
- Make sure the product is not on a slippery surface.
Product Appears To Be
An unoccupied product may appear to be underinflated (not enough air) even if it has been inflated and correctly
Uninflated
adjusted for a specific individual. This is because the individual's body mass is not pushing down on the air cells.
Cleaning and Disinfecting
Warnings:
- Inspect the product for damage and replace if necessary.
- Cleaning and disinfecting are separate processes. Cleaning must precede disinfection. Before use by a different individual: clean, disinfect,
and check the product for proper functioning.
- Follow all manufacturer bleach container and germicidal disinfectant safety guidelines.
- Note about sterilization: High temperatures accelerate aging and will damage the product assembly. The products featured in this manual are
not packaged in a sterile condition, nor are they intended or required to be sterilized prior to use. If institution protocol demands sterilization:
First, follow the cleaning and disinfecting instructions; then, open the inflation valve and use the lowest possible sterilizing temperature, but
not to exceed 70°C (158°F), for the shortest time possible. DO NOT autoclave.
Product Care Cautions:
Valve(s) must be closed. DO NOT allow water or cleaning solution to enter the product. DO NOT machine wash or sanitize the cushion or machine
dry overlay products. Use of the following may cause damage to the cushion: abrasives (steel wool, scouring pads); caustic, automatic dishwasher
detergents; cleaning products that contain petroleum or organic solvents, including acetone, toluene, Methyl Ethyl Ketone (MEK), naphtha, dry cleaning
fluid, adhesive remover; oil-based lotions, lanolin, or phenolic-based disinfectants; ozone gas; ultraviolet light cleaning methods.
To clean your neoprene cushioning product:
Remove all linens and straps. Close valve(s) and place the product in a large sink. Hand wash, using
mild liquid hand soap, hand dishwashing liquid, laundry detergent, or a multipurpose detergent (Follow
the product label instructions.) Gently scrub all product surfaces, using a soft plastic bristle brush, a
sponge or a cloth. Rinse with clean water. Air dry. DO NOT expose to direct sunlight.
To disinfect your neoprene cushioning product:
Repeat the cleaning instructions, using 1 part household liquid bleach per 9 parts water. Keep the
product wet with the bleach solution for 10 minutes. Rinse thoroughly with clean water. Air dry.
ROHO Specialized Hospital Products Operation Manual
6
Repair Kit
+
1:9