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What should I do if...

If the appliance does not work properly, this does not always mean that it is defective. Try to deal with
the problem yourself first. Phone the service department if the advice given below does not help.
Fault
The appliance does not work and
the lights are not on.
The hob does not work.
F9 or FA appears in the display or
the appliance immediately starts
to beep when it is connected.
The hob does not work.
F99 appears in the display.
The fan switches on
spontaneously.
Message F8 appears.
After the zone has been switched
on, the zone displays continue to
flash.
The appliance cannot be switched
on.
Bringing food to the boil takes
longer than expected.
Fault codes F00 in the display.
Fault codes F01 – F11 in the
display.
The indicator warming zone flashes.
Fault codes F1 - F6 in the display.
faults
Cause
No electricity.
The appliance has been
connected incorrectly or the mains
voltage is not right.
Two buttons pressed at the same
time, the glass top is dirty or there
is an object lying on the controls.
The appliance is checking itself
after a power failure.
Overheating of the electronics in
the hob.
Unsuitable pans or no pan on the
cooking zone.
Appliance is locked.
Small pan used.
A control is defective, dirty or has
an object lying on it.
Button operated too long or too
much damp in the appliance.
The warming zone switches off
automatically after two hours.
There is an object on top of the
touch control.
Generator fault.
Solution
Check the electrical installation
(main fuse(s), connection).
check the installation.
Operation error or clean glass top.
The fan switches itself off.
Allow the appliance to cool down.
Press the on/off button and the
indication will disappear. Start
again at a lower setting.
Use a suitable pan (see page 118).
Keep the button with the key
symbol pressed for a few seconds.
Use a pan with a diameter
approximately the same as the
cooking zone.
Clean the appliance or have it
repaired. Do not place objects on
the control panel.
Clean the appliance or have it
repaired. Do not place objects on
the control panel.
Press the touch control for one
second until the red indicator light
goes out.
Remove the object from the touch
control. Press the touch control for
one second until the red indicator
light goes out.
Contact the the service
department.

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