Issue
Faxes are not printing or are printing
incorrectly at the device.
Faxes are printing on two pages
instead of one.
Received faxes are too light or are
printing only on half of the page.
84
Chapter 5
Troubleshooting
Cause
The media input tray is empty.
The receive-to-PC option might be
selected, and faxes are being received
by the computer.
The autoreduction setting might not be
set correctly.
The device ran out of toner while
printing a fax.
The fax that was sent was too light.
EconoMode is on, or the resolution
setting is too low.
Solution
Load media. Any faxes that are
received while the input tray is empty
are stored in memory and will print
after the tray has been refilled.
Check to determine whether the
computer is receiving faxes:
Click Start, click Programs, click
Hewlett-Packard, click HP LaserJet
3015, HP LaserJet 3030, or HP
LaserJet 3380, and then click HP
Toolbox.
Click the Fax tab, and then click the
Receive tab.
Clear the Receive to PC check box,
and then click OK.
If you want faxes to be reduced to fit
on one page, the autoreduction setting
should be on. If the setting is off, faxes
might print on multiple pages. See
Changing autoreduction settings for
incoming faxes
to adjust the setting.
The device stores the most recently
printed faxes. (The amount of memory
that is available determines the actual
number of faxes stored for reprinting.)
As soon as possible, replace the print
cartridge, and see
Reprinting a
Contact the sender and have the
sender resend the fax after altering the
settings.
If EconoMode is on, turn it off. For
information about changing the
EconoMode setting, see the electronic
User Guide on the device CD-ROM.
If the resolution setting is low, increase
the resolution setting. For example,
change the setting from Standard to
Fine. See
Changing the default
resolution
setting.
fax.
ENWW