Additional Information; Troubleshooting - Megasat HD 390 Bedienungsanleitung

5. Additional information

5.1 Troubleshooting

You might meet abnormal working of this STB with various reasons. Check the following which may
help you.
Problem
The LED does not light up
No picture or sound.
Bad picture/blocking error
No startup menu on screen af-
ter turning on STB for the first
time.
The remote control is not wor-
king.
You have forgotten your pass-
word.
Possible causes
Power cable is not connected
The dish is not properly aligned
with the satellite and therefore
receives a weak or no signal.
The LNB or the coaxial cable
is defective. You're not on the
right channel. (AV or HDMI)
Satellite dish is not aiming to
the satellite accurately. Signal
too strong. Satellite dish is too
small. LNB noise factor too
high. The LNB is faulty.
The system is connected by
HDMI cable and the TV is not in
HDMI mode.
Battery exhausted.
control is not aimed correctly
STB is in standby mode.
ENGLISH
What to do
Check that the power cable is
connected properly.
Adjust the dish. Check the sig-
nal strength indicator in one of
the channels search submenus.
Check the cable connections,
LNB and other equipment
connected to LNB & receiver,
or adjust dish. Replace the LNB.
Replace the cable.
Adjust the dish. Connect an at-
tenuator to LNB input. Change
to a larger dish. Change LNB
with lower noise factor. Repla-
ce the LNB.
Switch the TV to the appropria-
te HDMI input.
Remote Change the batteries (both).
Aim the remote control at the
STB. Check that nothing blocks
the front panel. Check if LED
indicator on the front panel is
showing the time, press the
power button to switch off
standby mode.
Contact the dealer or Service
Provider. They will help you set
it up again.
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