6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of
its components, or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to the
production or design of the product.
9. Use of the product in the context of a business, occupation or commerce.
10. Malfunction due to use that does not comply with the technical or security
norms in force, or with user manual instructions.
The services provided by Prozis in order to repair or fix any fault or malfunction
resulting from the verification of any of the aforementioned excluded
situations will be subject to payment of labor, transport and component costs.
The customer shall bear all risks of loss and damage to the product during
transportation to Prozis. This warranty will be void if the returned product
arrives with labels or stickers that have been removed, damaged, tampered
with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage
of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via
the communication channels provided on the Prozis website, and follow the
provided instructions and recommendations.
Send back the product inside its original packaging, including all accessories
and documentation, to the following address:
Prozis
Rua do Cais, nº198
4830-345 Póvoa de Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their customer
service communication channel at www.prozis.com/support.
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