Transferable; Battery For The Electric Bicycle; Exclusions; Warranty Claims - Gazelle Makki Benutzerhandbuch

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8.2 Transferable

The factory warranty can only be claimed upon presentation of
the original purchase invoice. The factory warranty is
transferable, on condition that the proof of warranty (the original
purchase invoice) is presented.

8.3 Battery for the electric bicycle

Gazelle gives a 2-year guarantee on the battery. The capacity
of the battery will decrease depending on the number of
charge cycles and battery life. This decrease in capacity is not
covered by the warranty. Always visit your Gazelle dealer if you
encounter any problems with the battery.
At the end of the battery's life, it must be returned to your
Gazelle dealer. who will follow the correct recycling procedure.

8.4 Exclusions

The above warranty terms and conditions shall not apply if:
•
The safety instructions or instructions for use have not been
adhered to.
•
Normal wear and tear of parts, or incorrect adjustment of
tyres, chain, brakes, cables, gear cogs and/or derailleur.
•
The bicycle has not been regularly maintained and repaired
by an authorised Gazelle specialist.
•
Modifications are made to the original condition, such as
the use of unauthorised Gazelle parts and/or accessories.
Makki
•
The bicycle is used incorrectly and/or carelessly or not in
accordance with its intended use, for example for competi-
tions and/or commercial activities.
•
Damage has been caused by failure to follow the user man-
ual.
•
Damage has been caused by transportation on e.g. bicycle
carriers.
•
The bicycle continues to be used, despite damage and/or
defects having been found, and this makes the damage
worse.

8.5 Warranty claims

Complaints and warranty claims will be dealt with by your
Gazelle dealer. In the event of complaints or questions about
warranty, your Gazelle dealer will always be your first point of
contact, since this is where the contract of sale took effect.
Gazelle will then make a final assessment on whether it is a
warranty matter. The dealer must send the component in
question, together with the purchase invoice, to Gazelle, stating
the complaint.
Your dealer may charge you for any disassembly or assembly
costs.
Your dealer may charge you for carriage charges associated
with getting the bike and/or components from your dealer to
Gazelle.