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Fault
The frozen food is frozen
solid.
The freezer compart
ment has a thick layer
of frost.
Customer service
Fig. 0
Your local customer service can be found
in the telephone directory or in the
customer service index. Please provide
customer service with the appliance
product number (E Nr.) and production
number (FD Nr.).
These specifications can be found on the
rating plate.
To prevent unnecessary call outs, please
assist customer service by quoting the
product and production numbers.
This will save you additional costs.
32
Possible cause
Remedial action
Loosen frozen food with a blunt
object.
Do not use a knife or pointed object.
You could damage the refrigerant
tubing or the plastic surface.
Defrost the freezer compartment
(see Defrosting).
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