Before Addressing A Service Center - Redmond RMC-M4515E Handbuch

The dish remained in the unit with the "Keep
We recommend using the Keep Warm function moderately. If your device features the function
Warm" on for too long after it's been cooked.
of disabling the Keep Warm in advance, use it to avoid the problem.
LIQUID BOILS AWAY DURING COOKING
Possible Causes
Depending on the quality of milk used, it may boil away. To avoid this, we recommend using only
Milk boils away.
ultra-pasteurized milk with the fat content of 2.5% or less. Dilute milk with water if needed.
•
• Ingredients were not properly processed
(washed poorly, etc.).
• Wrong general proportions or ingredients.
•
Possible Causes
• The bowl was not properly washed after last use.
Make sure that the bowl is clean and has no coating defects before cooking.
• Non-stick coating is damaged.
General amount of ingredients is smaller than
Use proven recipes, adapted for the device.
recommended.
Cooking time was too long. Reduce the cooking time or follow recommendations given in the recipe adapted for your model.
Frying: oil was not added; the ingredients have
Frying products add amount of oil enough just to cover the bottom of the bowl. Stir ingre-
not been stirred or turned over. dients thoroughly while frying or turn over as required.
Stewing: not enough liquid. Add more liquid. Avoid opening the lid while stewing.
Cooking: not enough liquid (proportions were not
Follow recommended ratio of liquids to solids while cooking.
observed).
Grease the bottom and sides of the bowl with butter or oil before baking (do not pour oil
Baking: the bowl was not greased before baking.
inside).
Certain REDMOND multicookers feature an overheat protection in "STEW" and "SOUP" programs. In case there is
no liquid in the bowl, the device automatically interrupts the program and switches to Keep Warm.
INGREDIENTS LOOSE THEIR SHAPE WHEN COOKED
Possible Causes
Ingredients have been over stirred. Frying foods, do not stir the ingredients more often than every 5–7 minutes.
Cooking time was too long. Reduce cooking time or follow recommendations given in the recipe adapted for the device.
BAKED GOODS ARE OVERLY MOIST
Possible Causes
Improper ingredients causing excess moisture have been used
(juicy fruits or vegetables, frozen berries, sour cream, etc.).
Baked product has been left in the unit with the lid closed for
too long.
BAKED GOODS DO NOT RISE
Possible Causes
Eggs and sugar were poorly whipped.
The dough stayed for too long before being baked.
The flour wasn't sifted or the dough was poorly kneaded.
Wrong ingredients.
Wrong recipe.
8
Solving the Problem
We recommend using the recipes adapted for the device. Try choosing proven recipes
only. Set the time and cooking mode, choose ingredients, proportions, and the size of
cuts according to the recipe.
Whole grains, meat, fish, and seafood need to be rinsed thoroughly before cooking.
THE DISH IS BURNT
Solving the Problem
Solving the Problem
Solving the Problem
Use ingredients according to the recipe. Try to avoid using ingredients causing
excess moisture or use them in smaller amounts.
We recommend taking baked product out of the unit right after the baking
cycle finishes or leaving it on the Keep Warm for a short period of time only.
Solving the Problem
Use proven recipes adapted for the device. Choosing, measuring, and
processing ingredients follow recommendations given in the recipe.
Table of Recommended Steaming Time for Various Products
# Product Weight, g / pcs
1 Pork/beef fillet (cut into 1.5 cm cubes) 500
2 Mutton fillet (cut into 1.5 cm cubes) 500
3 Chicken fillet (cut into 1.5 cm cubes) 500
4 Meatballs 480 (8 pcs) / 360 (3 pcs)
5 Fish fillet 500
6 Shrimps (cooked, peeled, frozen) 500
7 Potatoes (cut into 1.5 cm cubes) 500
8 Carrots (cut into 1.5 cm cubes) 500
9 Beet (cut into 1.5 cm cubes) 500
10 Vegetables (frozen) 500
11 Steamed eggs 3 pcs
Remember, that these are general recommendations only. In reality, cooking time may vary from the recommended
one, depending on the quality of the products used and on your personal preferences.
Table of Default Settings
Program Recommendations for use
FRY Frying meat, fish, vegetables, poultry, etc.
PILAF Cooking meat, fish, chicken, and vegetable pilaf.
OATMEAL/GRAIN Cooking various hot cereals and side dishes
BAKE/PIZZA Baking puddings, pies, and pizza
Stewing meat, fish, vegetables, making desserts, jams, and fruit
STEW/DESSERT
purees.
Steaming meat, fish, and vegetables, cooking broths, soups, pasta,
STEAM/SOUP/PASTA
and sausages
VII. BEFORE ADDRESSING A SERVICE CENTER
Error code Error description
System error (system board or temperature sensor
Е1, Е3
malfunction); the lid was not closed properly.
System error (temperature sensor malfunction),
Е2, E4 automatic protection against overheating acti-
vated.
Problem Possible Cause
The unit does not switch on. Voltage supply failure.
Voltage supply interruption.
The bowl is installed with a distortion.
The meal is taking too long
to cook. There is a foreign object between the
bowl and the heating element.
The heating element is dirty.
Water, ml Cooking Time, min
500 30/35
500 45
500 25
500 25/30
500 20
500 5
500 20
500 30
500 40
500 8
500 12
Time range / setting
interval
15 min 5 min — 1.5 hours / 1 min ---
1 hour 10 min — 2 hours / 5 min +
25 min 5 min — 4 hours / 5 min +
1 hour 10 min — 8 hours / 5 min +
1 hour 10 min — 12 hours / 5 min +
40 min 5 min — 8 hours / 5 min +
Error handling
Close the lid tightly. If this does not eliminate the error, address an autho-
rized service center.
Do not operate the device without the bowl installed! Disconnect the device
and let it cool down within 10–15 minutes. Add water/broth and continue.
If this does not eliminate the error, address an authorized service center.
Solving the problem
Check the voltage supply.
Check the voltage supply.
Install the bowl properly.
Remove the foreign object.
Unplug the device and let it cool down. Clean the heating element.
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