Warranty Conditions - Gorenje Ecologic 23 Bedienungs, Wartungs Und Montageanleitungen

15 WARRANTY CONDITIONS

OVERVIEW:
For the warranty to be completely valid, as set forth in Directive EEC 1999/44/E (42/2002), the user
must carefully heed to instructions in this document, namely:
•
Use the pellet boiler in its limits, in accordance with the conditions set forth in the instructions
for use;
•
Maintain the pellet boiler in a diligent and constant manner;
•
Regard all safety precautions in accordance with laws in force;
•
Avoid any unprofessional tampering with the boiler;
•
Use only original spare parts.
WARRANTY TIME CONDITIONS:
Warranty for all Gorenje products is valid for 24 months from the date of first start-up, given that a
regular maintenance inspection is performed no later than 24 months from the date of start-up.
GENERAL WARRANTY CONDITIONS:
1. We declare:
•
that the product will function flawlessly in the warranty period, if used in accordance with the
purpose of use, and if enclosed Instructions for use and maintenance will be adhered to;
•
that, in the warranty period, company Gorenje will, through authorized service companies,
resolve all faults/defects, due to which the device is not working in accordance with purpose,
no later than 45 days from written report of fault or defect;
•
that a product, not repaired in the aforementioned deadline, will be, at the request of warranty
holder, replaced with a new one, and the warranty period will extend for the time of the repair;
•
that authorized service company guarantees warranty conditions with signature and stamp on
published warranty.
2. Calling on the warranty:
Warranty is valid under the condition that:
•
The customer possesses a valid document (receipt), issued by salesman.
•
The combustion device was installed by a qualified and/or trained person, who determines if
the device meets all technical characteristics of the system where the device will be installed
to, and must be necessarily in accordance with requirements set forth in the instructions.
•
The pellet boiler is used in accordance with the instructions for use.
Warranty is called on at the salesman, where you have purchased the device.
Upon claiming fault, provide an accurate description of fault – defect.
3. Period of guaranteeing service and spare parts:
•
warranty period, in which we guarantee service and spare parts for undisturbed use of the
product, is 7 years from the day of first start-up;
•
in case of replacing production models ECOLOGIC 23, we guarantee spare parts for your
product for 3 years;
•
after 7 years, spare parts will be available, but they may be available in different colour than
your product.
4. Warranty is void or does not cover damages, caused by:
•
Weather, chemical or electrochemical influences, lightning strikes, elementary accidents
and/or natural disasters, incorrect use of the product, insufficient maintenance, modifications
to the product or tampering with the product, unsuitable or inefficient flue and other reasons
not connected to the product, such as incorrect or unsuitable installation;
•
Burning of materials, which do not correspond with the type of material given in these
instructions;
36
EN