Operating Instructions
DME5000
8009813/ZJV1/2017-05
Troubleshooting
Problem
Hiperface
Status
code
SERVICE
33H
(flashing
display)
Problem
Cause
Parameter
During change:
changes via
- bus communication was
operating keys are
not saved
- there was no visual contact
permanently.
PROFIBUS error messages
Problem
Cause
Device error
Hardware problem
Internal device temperature
outside of specifications
Effect: Measured value output is set to "0".
Measuring error
Light path is damped too much
by mist, dust, etc.
Lens or reflector contaminated.
Movement too fast.
Light path to reflector
interrupted.
Effect: Measured value output is set to "0", PLB display lights up.
© SICK AG • Germany • Subject to change without notice
Cause
Hardware problem
Internal device
temperature outside of
specifications
Effect: Measured value output is set to "0".
active,
with the reflector.
Countermeasure
Check supply voltage, power off/on,
check wiring according to section
5.2.1; if not self-repairing: Send in
device for repair.
Device too cold (internal tempera-
ture <– 15 °C: Wait for warm-up
phase and turn supply voltage off
and back on. Use device with
heating if required).
Device too hot (internal tempe-
rature > 80 °C: Cool off device).
Countermeasure
- Remove bus cable.
- Check light path.
Countermeasure
Check supply voltage, check
wiring according to section
5.2.1, power off/on; if not self-
repairing: Send in device for
repair.
Device too cold (internal
temperature < –15 °C: Wait for
warm-up phase. Use device
with heating if required).
Device too hot (internal
temperature > 80 °C: Cool off
device).
Ensure clear light path.
Clean optical surfaces.
Check maximum movement
speed.
Ensure that the light spot is
visible on the reflector at all
times when moving.
Chapter 11
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