Werbung
Troubleshooting connection problems
If your Klarstein device cannot be found in the WLAN, check the following:
1.
The device is not plugged in. Make sure that your unit is plugged into a power
outlet.
2.
The unit is not in pairing mode. Make sure that the WiFi indicator (LED) on the
control panel of the smart device is flashing as described in the "Reset WiFi
settings" instruction of your smart device (instructions can usually be found
under Device connection).
3.
The WiFi access point does not operate on 2.4 GHz. Make sure your access
point is operating on the 2.4 GHz band and that you have your own SSID on
the 2.4 GHz band. If you are unsure about the operating band of your access
point, please contact your internet provider.
Important: Please note that if your WiFi router has a dual band - i.e. operates in
both the 2.4 GHz and 5 GHz bands - you must separate the SSIDs for each band
and use the 2.4 GHz SSID for the connection
4.
Check the firewall settings of your WiFi network. The firewall setting of your
WiFi network may not allow the Klarstein App to configure the WiFi settings on
your smart device. Please ensure that you do not use a public WiFi network,
e.g. airports, dormitories, companies, etc.
5.
Different login data in the smartphone and in the app. Make sure that the
WiFi login details entered in the Klarstein app match those to which your
smartphone is connected.
If you have followed the above points and your smartphone still cannot connect
to the app, please contact us by email for assistance: appsupport@go-bbg.com
EN
45
Werbung
