Problem
There is no light
pulse when the
device touches my
skin.
The ready/skin tone
warning indicator
(#7)
light
blinks.
One or more lights
blink continuously.
The device has
stopped working
and is in standby
mode.
10. Customer service
See our website for more information: www.silkn.eu. This manual
is also available as a PDF download from: www.silkn.eu. Contact
Customer Service to report unexpected operations or events, or
any other problem with your device. Our contact details are:
Country
Belgium
France
Germany
Italy
Netherlands
Spain
UK
Other countries +31 (0)180-330 550 info@silkn.eu
Checks
Check that the device is connected and the
ready/skin tone warning indicator light
is on. Make sure that the treatment surface
(#2) is evenly and firmly pressed to the skin.
It is also possible that your skin colour is too
dark.
The skin colour is too dark.
The device has malfunctioned.
Press the control button
the device.
Service number
0800-29316
0891-655557
089 51 23 44 23
+31 (0)180-330 550 servizioclientiit@silkn.eu
0900-2502217
900 823 302
0906-2130009
(#6)
Email
serviceconsommateurbe@silkn.eu
serviceconsommateurfr@silkn.eu
kundenservicede@silkn.eu
klantenservicenl@silkn.eu
servicioalcliente@silkn.eu
customercareuk@silkn.eu
57
(#7)
again to start
EN