13 Information on disposal
and recycling
The European Directive 2012/19/EU on Waste
Electrical and Electronic Equipment (WEEE) mandates
that these devices should not be disposed of in the
normal flow of municipal solid waste, but they should
be collected separately in order to optimize the
recovery stream and recycling of the materials that
they contain and to reduce the impact on human
health and the environment due to the presence of
potentially hazardous substances.
The symbol of the crossed out bin is marked
on all products to remember this.
The waste may be delivered to appropriate collection
centers, or may be delivered free of charge to the
distributor where you purchased the equipment at
the time of purchase of a new equivalent or without
obligation to a new purchase for equipment with size
smaller than 25cm (9.8in).
For more information on proper disposal of these
devices, you can contact the responsible public
service.
MNVCEVO_2038_EN
14 Troubleshooting
Contact an authorized support centre if the
problems listed below persist or you have
any other issues that are not described
here.
PROBLEM
The product does not go on.
CAUSE
Cabling error.
SOLUTION
Make sure the connections are
correct.
PROBLEM
The product does not go
on. The LED indicated in the
figure is off (Fig. 25, page 28).
CAUSE
Possible fault on fuse F3.
SOLUTION
Contact the technical assistance
service (VIDEOTEC).
PROBLEM
The shooting area do not
correspond to the selected
preset position.
CAUSE
Loss of absolute position
reference point.
SOLUTION
Reset the equipment by
switching off and on again.
PROBLEM
With the PoE power supply,
the product blocks on the
"Maintenance" screen and
displays "Error 39".
CAUSE
Possible unsuitable PoE injector
or dip switch base board
incorrectly configured.
SOLUTION
Follow the instructions in the
chapter on the PoE power supply
(6.12 Operating mode selection,
page 27).
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