Troubleshooting; Try These Solutions First; Other Solutions - Bose QUIETCOMFORT EARBUDS Sicherheitshinweise Und Gebrauchsanleitungen

TRY THESE SOLUTIONS FIRST

If you experience problems with the earbuds, try these solutions first:
• Charge the battery (see page 32).
• Power on the earbuds (see page 22).
• Check the earbud status lights and charging case status lights (see page 36).
• Make sure your mobile device supports Bluetooth connections (see page 38).
• Download the Bose Music app and run available software updates (see page 15).
• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the earbuds, mobile device, and music app.
• Connect another mobile device (see page 15).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
Earbuds don't power on
TR OUBL ES H O OTI N G
SOLUTION
Make sure the earbuds are not in standby mode. To wake the
earbuds, insert the earbuds in your ears or use the Bose
Music app.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 36).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
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