Customer Service; General Information - JUICE BOOSTER 2 Bedienungsanleitung

• the operating instructions have not been ob-
served
• major environmental factors (humidity, heat,
power surges, dust, etc.) impact the device
• damage is incurred due to short circuits or
overvoltages generated by the vehicle
• if the appliance is returned in inappropriate
protective packaging
• an accident or unforeseen event (e. g. lightning,
water, fire, force majeure) occurs
• the safety precautions applicable to the device
have not been taken
• if safety instructions and hazard warnings have
not been heeded
• force has been applied to the device (e. g. if
it has been subject to impact or collision, or
if it has been dropped, run over, crushed, or
destroyed)
• you have attempted to repair the device your-
self
• the device has been tampered with by some-
one other than our authorised Service Centres
• modifications have been made to the device by
anyone other than the manufacturer
• The housings, plugs or cables have been
opened or tampered with.
The warranty does not cover:
• any type of conventional wear and tear, or
wear to the housing, rubber parts, cables, cable
sleeves or connectors;
• Loss of the electric shock protective touch
guards on the JUICE CONNECTOR plug. This
does not affect safety or function, is not
required by any standard, and is therefore
excluded from the warranty.
Electric shock protective
touch guard on the JUICE
CONNECTOR plug (m)
Repairs
We will be happy to repair any defects or damage
to the appliance not (or no longer) covered by the
warranty, but a fee will be charged. Please con-
tact our Customer Services team for an individual
quote. You are responsible for shipping costs.
A processing fee will be charged for devices sent
in without any defects or with defects that are
not covered by the warranty in the event that the
client decides not to have them repaired.
User Manual JUICE BOOSTER 2 [JTJB2-EU2R*] V 3.1

Customer Service

www. juice-technology.com/service
Here's the quickest way to contact Customer
Service: Please complete and submit the on-line
form under this address if you have any techni-
cal questions or wish to make a claim under the
statutory guarantee or our warranty. We'll take up
your request immediately and provide you with
the support you need.
Please always contact our service team using
the online form, by telephone or by e-mail before
sending in the product. The team will discuss the
next steps with you, issue you a ticket number as
needed, and provide you with the correct address
for returning the product.
JUICE TECHNOLOGY AG
Customer Services
Phone +41 41 510 02 19
E-Mail service@juice-technology.com

General information

We reserve the right to make modifications in the
interests of technical improvement.
JUICE TECHNOLOGY AG cannot guarantee that
all requirements, regulations, directives, guide-
lines, specifications and standards are free of
third-party intellectual property rights.
Note on the Technical Connection Rules for
Low-Voltage:
In various countries, the local Technical Con-
nection Rules for Low Voltage stipulate that the
responsible power provider utility be notified of
electric car charging stations or that an authorisa-
tion or license be obtained from the utility. Many
power providers, however, have yet to define
procedures for such notification or authorisation,
in particular for mobile charging stations which, by
their very nature, are usually not used at all within
the utility's service area. After numerous discus-
sions of this matter, we recommend that you at
least notify your power provider if your JUICE
BOOSTER 2 is used as a wall-mounted charging
station. The form of notification or registration has
not yet been automated, and is in some cases
defined on the power provider's website.
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