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Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information.
Run an appliance self-test (see chapter "Appliance self-test").
Customer service will charge you for advice even if the appliance is still under guarantee!
Fault
Temperature differs greatly
from the set value.
Displays do not illuminate.
Display indicates "E..".
Warning signal sounds and the
temperature display on the freezer
compartment flashes.
The freezer compartment is too
warm! Frozen food is at risk!
The light does not work.
Appliance has no refrigeration
capacity.
The light does not work.
The display does not illuminate.
The refrigerating unit
is switching on more frequently
and for longer.
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Possible cause
Power failure; the fuse has been switched off;
the mains plug has not been inserted properly.
Electronics have detected a fault.
Freezer compartment door is open.
Ventilation openings have been covered.
Too much food was placed in the freezer at
once.
The light is defective.
Power failure.
The fuse has been switched off.
The mains plug has not been inserted properly. Check whether the mains plug is secure.
Appliance opened frequently.
The ventilation openings have been covered.
Large quantities of fresh food are being frozen. Do not exceed max. freezing capacity.
Remedial action
In some cases it is adequate to switch off the appliance
for 5 minutes.
If the temperature is too high wait a few hours and check
whether the temperature has approached the set value.
If the temperature is too low check the temperature again
the next day.
Connect mains plug. Check whether the power is on, check
the fuses.
Call customer service.
To switch off the warning signal, press the "alarm/lock"
button.The display stops flashing.
The warmest temperature reached in the freezer compartment
is indicated on the temperature display for 10 seconds.
Close the door.
Remove obstacles.
Do not exceed max. freezing capacity.
(See chapter "Light".)
Check whether the power is on.
Check the fuse.
Do not open the appliance unnecessarily.
Remove obstacles.