PROBLEM
POSSIBLE CAUSE
LCD shows 'FILL
• Check that the unit is not in direct
TANK' when
sunlight or direct bright lighting.
there is water
in the tank
Brew doesn't
• There is no water in the water tank.
start
• Each brewing mode has different
water amount limits, and it does
not brew when the amount
is beyond the limit.
Showerhead
• The showerhead may loosen
falls out
and fall out from time to time if not
inserted or tightened correctly.
The mesh filter
• Mesh filter is not inserted
in the water
or tightened correctly.
tank loosens
and floats
Carafe drip stop
• The drip stop is stuck.
stays down
Unit produces
• Brewing performance is affected
excessive steam
by scale accumulated by
while brewing or
hard water.
runs for extended
• Brewing temperature profile is not
periods with only
properly set.
steam output
'DESCALE' on
• Brewing performance is affected
LCD screen
by scale accumulated by
(flashing)
hard water.
Unit shows
• Unit has been run too many times
"too hot"
back to back and the components
are overheated.
WHAT TO DO
• Move unit away from the light source.
• Check that the water tank is filled.
• Check the water amount limits for
each mode.
• Please wash the showerhead ring
and seal and re‑insert.
• Call Sage
Consumer Support.
®
• Pull the drip stop back up.
• Clean the drip stop for any foreign objects
of coffee grinds or stains.
• If the problem persists and drip stop does
not return to top position please call Sage
Consumer Support.
• Descale the unit.
• Call Sage
Consumer Support if problem
®
persists.
• Descale the unit.
• Let unit rest for at least 20mins before
starting another cycle.
EN
®
15