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Troubleshooting
Issue
The vacuum cleaner does not work.
The suction power reduces.
The motor makes a strange noise.
The first indicator is red after turning on the vacuum
cleaner.
The first indicator blinks red when charging the
vacuum cleaner.
The battery indicator does not light up while
charging.
The battery charges slowly.
The water tank does not dispense water, or
dispenses water slowly.
25
Possible Cause
It is out of battery or has low battery.
It enters into overheat protection mode triggered by
a blockage.
Its suction opening or airway passage is blocked.
The dust compartment is full and/or the filter is
clogged.
The high torque brush bar, the extension rod, or
other parts are blocked.
The main suction opening or the extension rod is
blocked.
Battery pack is damaged.
The charger is incompatible.
The charger is not connected to the vacuum cleaner.
The battery is fully charged and went into sleep
mode.
If the problem still persists after ruling out the above two possibilities, please contact after-sales service for
help.
The battery temperature is too low or too high.
The water dispenser filter is clogged.
The mop pad is dirty.
Solution
Fully charge the vacuum cleaner, then resume use.
Clear any blockages and restart the vacuum cleaner
when it cools down.
Clear any blockages from suction opening or airway
passage.
Empty the dust compartment and clean the filter.
Clear any blockages from the high torque brush bar,
the extension rod, or other parts.
Clear any blockages in the main suction opening or
the extension rod.
Please contact after-sales service to arrange
maintenance.
Only use the original charger to charge the vacuum
cleaner.
Make sure the charger is plugged in correctly.
The vacuum cleaner can be used normally.
Wait until the battery temperature normalizes, then
resume use.
Clean or replace the water dispenser filter.
Clean or replace the mop pad.
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