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Troubleshooting
EN
Problem
The battery level is low. Recharge the robot on the charging dock, then try again.
Robot does not turn on
The temperature of the battery is too low or too high. It is recommended to operate the appliance at a temperature
between 32 ℉ (0° C) and 104 ℉ (40° C).
The charging dock is not receiving power. Please confirm that both ends of the charger are plugged in correctly.
Robot does not recharge
Poor contact. Clean charging contacts of the charging dock and robot.
There are too many obstructions around the charging dock. Place the charging dock in a more open area.
Robot does not return to
charging dock
Please clean the dock's signaling area.
Robot is malfunctioning
Turn off the robot and then reactivate it.
A foreign object may be caught in the main brush, side brush, or one of the main wheels. Stop the robot and remove
Robot is making a strange noise
any debris.
The dust box is full. Please clean it.
Robot no longer cleans
The filter is blocked. Please clean it.
efficiently or leaves dust behind
A foreign object is caught in the main brush. Please clean it.
18
Solution
Troubleshooting
Problem
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version of the
Dreamehome app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Dreamehome app is enabled.
Robot cannot connect to Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform scheduled
The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery left.
cleaning
Does leaving the robot on the
Leaving the robot on the charging dock after it's fully charged consumes very little electricity and helps maintain
charging dock consume power if
optimal battery performance.
it is already fully charged?
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
No water comes out of the water
tank, or only a little bit comes out
Make sure the mop pad is installed correctly according to the User Manual.
Clean the air hole on the top of the water tank.
Make sure the robot is not set to Do Not Disturb mode (DND), which will prevent it from resuming cleaning.
Robot doesn't resume cleaning
after charging
The robot does not resume cleaning when it is manually recharged or placed onto the charging dock.
Moving the robot may cause it to re-position itself or re-map its surroundings. If the robot is too far from the charging
Robot doesn't return to charging
dock, it might not be able to automatically return on its own, in which case you need to manually place the robot onto
dock after being moved
the charging dock.
For more support, contact us via https://global.dreametech.com
EN
Solution
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