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Section 6
FAQ
Q: Why there is no response after connecting the TC001 to a phone?
A: Follow the below steps to identify the problem:
a) Check if the blue LED indicator on the side of the TC001 is on. If not, the
device may not be properly connected to your phone, or your phone does
not support an OTG functionality.
b) Check if OTG is available in your phone Settings and if it is ON. For most
phones, OTG functions are enabled by default and can be used directly. If
not, please search "OTG" in Settings and turn it on manually. Please note
that the TC001 is not compatible with phones without OTG function.
c) Check if the version of Android is 6.0 or above.
d) Check if you have downloaded the TC001 app and give necessary
authorization.
e) Unplug the TC001 and reconnect it. If there is still no response, please
contact after-sales personnel.
Q: Can the TC001 detect objects underwater, through glass, or a wall?
A: No. Infrared detectors mainly detects the long-wave infrared region of
8~14μm, and can only be used to measure surface temperature.
Q: Why does the temperature reading increase when the device gets closer to
the object?
A: Infrared radiation attenuates when passing through the atmosphere. The
longer the distance, the greater the attenuation. Thus, the accuracy of
temperature measurement at a distance will decrease.
To ensure accuracy of measurement, please go to Personal Information -
Settings - Temperature Correction - Distance to Spot, and input the actual
distance (max: 5m) to get the corrected temperature.
Q: Is the TC001 compatible with iOS devices?
A: No. The TC001 is ONLY compatible with Android devices and Windows
computers.
Q: Why is there a clicking sound? What does "shutter moving" mean?
A: The temperature of the infrared imager will change slightly during use.
Therefore, a periodic internal temperature calibration is needed. The micro-
motor controlled activation or deactivation of such internal calibration
makes such a sound, which is known in the industry as "shutter moving".
023 | EN
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