Dreame DreameBot D10s Plus Benutzerhandbuch Seite 14

Troubleshooting
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Problem Type Solution
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the latest version
of the Dreamehome app, then try reconnecting.
Location permission may not have been granted. Please ensure the location permission on the
Robot cannot connect to
Dreamehome app is enabled.
Wi-Fi
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and password.
Robot does not perform The robot has low battery. Scheduled cleaning will not start unless the robot has at least 15% battery
scheduled cleaning left.
Does leaving the robot on
Leaving the robot on the base after it's fully charged consumes very little electricity and helps maintain
the base consume power if
optimal battery performance.
it is already fully charged?
Check whether there is water inside the water tank.
No water comes out of the
Clean the mop if it becomes dirty.
water tank, or only a little
Make sure the mop pad is installed correctly according to the user manual.
bit comes out
Clean the blowhole on the top of the water tank.
Make sure the robot is not set to Do Not Disturb mode (DND) as this will prevent it from resuming
Robot doesn't resume
cleaning.
cleaning after charging
The robot does not resume cleaning when it is manually recharged or placed onto the base.
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Troubleshooting
Problem Type Solution
Robot returns to the base without
DND mode prevents the robot from performing auto-empty tasks.
performing auto-empty tasks
Check whether the dust collection bag is full. If so, replace it with a new one. It is recommended
The dust collection bag is full to replace the bag every 8-10 weeks. If not, check whether the auto-empty vent or air duct at
the bottom of the base is blocked. Remove any blockage before use.
When the robot has been performing auto-empty tasks for a period of time, or when the
The auto-empty duration can be
air duct does not function smoothly, the auto-empty duration will be extended to prevent
unacceptably long sometimes
blockage.
The upper cover of base fails to be
Check whether a dust collection bag is installed. If not, install one.
closed
For additional services, please contact us via aftersales@dreame.tech
Website: https://global.dreametech.com
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