Additional Information; Troubleshooting - Megasat HD 350 Bedienungsanleitung

5. Additional Information

5.1 Troubleshooting

You might meet abnormal working of this STB with various reasons. Check the following
which may help you.
Problem
The LED does not light up
No picture or sound.
Bad picture/blocking error
No startup menu on screen after
turning on STB for the first time.
The remote control is not wor-
king.
You have forgotten your pass-
word.
20
Possible causes
Power cable is not connected
The dish is not properly aligned
with the satellite and therefore
receives a weak or no signal. The
LNB or the coaxial cable is defec-
tive. You're not on the right chan-
nel. (AV or HDMI)
Satellite dish is not aiming to the
satellite accurately. Signal too
strong. Satellite dish is too small.
LNB noise factor too high. The
LNB is faulty.
The system is connected by HDMI
cable and the TV is not in HDMI
mode.
Battery exhausted. Remote cont-
rol is not aimed correctly STB is in
standby mode.
ENGLISH
What to do
Check that the power cable is
connected properly.
Adjust the dish. Check the signal
strength indicator in one of the
channels search submenus. Check
the cable connections, LNB and
other equipment connected to
LNB & receiver, or adjust dish. Repla-
ce the LNB. Replace the cable.
Adjust the dish. Connect an atte-
nuator to LNB input. Change to a
larger dish. Change LNB with lo-
wer noise factor. Replace the LNB.
Switch the TV to the appropriate
HDMI input.
Change the batteries (both). Aim
the remote control at the STB.
Check that nothing blocks the
front panel. Check if LED indicator
on the front panel is showing the
time, press the power button to
switch off standby mode.
Contact the dealer or Service
Provider. They will help you set it
up again.