Troubleshooting; Command Not Confirmed - eQ-3 homematic IP HmIP-BSM-I Installations- Und Bedienungsanleitung

Troubleshooting

To add the device, please proceed as follows:
• Open the Homematic IP app on your smartphone.
Select the menu item "Add device".
•
• After installation, the pairing mode remains activated for 3 min-
utes.
If the time has exceeded, you can manually restart the pairing mode
for another 3 minutes by removing the rocker and pressing the sys-
tem button (A) briefly with a pointed object (see figure 11).
• Your device will automatically appear in the Homematic IP app.
• To confirm, enter the last four digits of the device number (SG-
TIN) in your app or scan the QR code. The device number can be
found on the sticker supplied or attached to the device.
• Wait until pairing is completed.
If connecting was successful, the LED (A) lights up green. The
•
device is now ready for use.
• If the LED lights up red, please try again.
• Select the desired solution for your device.
• In the app, give the device a name and allocate it to a room.
7 Troubleshooting
7.1

Command not confirmed

If at least one receiver does not confirm a command, the device LED
(A) lights up red at the end of the failed transmission process. The failed
transmission may be caused by radio interference (see see „10 General
information about radio operation" on page 39). This may be caused
by the following:
• Receiver cannot be reached.
• Receiver is unable to execute the command (load failure, me-
chanical blockade, etc.).
• Receiver is faulty.
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