Mspa Limited Warranty - mspa M-CA061 Carlton Benutzerhandbuch

Where can I find the serial number?
At the back of controller. Or at the foot of the control box.
How can I find my service contact?
Scan the QR code below or visit https://www.the-mspa.com/after-sales.
1. Input the serial number of your spa.
2. The corresponding service provider will be displayed.
CONTACT YOUR LOCAL MSPA DEALER OR SERVICE CENTER FOR ANY PRODUCT-RELATED QUESTIONS OR PROBLEMS.
MSpa® has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of defects prior to leaving the factory.
MSpa guarantees this product against any defects identified in the material or workmanship for a period of: ONE (1) Year.
The warranty period begins on the date of purchase and MSpa requires presentation of the original proof of purchase to ascertain the date. During the warranty period,
MSpa will either repair or replace, at its discretion, any defective products. Replacement products or repaired parts will be warranted for only the unexpired portion of
the original warranty.
Shipping Policy
Consumers are responsible for the shipping/freight when return the defect parts to MSpa authorized service center or ORPC-Oriental Recreational Products (Shanghai)
Co., Ltd.
Warranty Policy
● This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond MSpa's reasonable control, included but
not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate maintenance; connection to an improper power
supply; chemical water damage, loss of pool water, unauthorized product modification or repair; use for commercial purposes; fire, lightning, flood or other external
causes.
● This warranty is valid only in the country of purchase in such countries where MSpa sells and services the same model with identical technical specifications.
Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country of service. Where the cost of
repairs or replacement is not covered by this warranty, MSpa will advise the owners and the cost shall be charged to the owner.
● This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
● All repairs for which warranty claims are made must be pre-authorized by ORPC through an accredited distributor or agent provided that the defective part be
returned to the distributor or agent Transportation Prepaid, if requested.
● The authorized selling dealer is responsible for all in-field service work carried out on your MSpa product. ORPC will not be liable for the cost of any workmanship
carried out by an unauthorized service person.
● Products marked with both MSpa and importer are governed exclusively by the warranty provided by the importer.
Warranty Registration
Please Always keep the purchase receipt and warranty card in case of a future warranty inquiry. All claims must be submitted to an MSpa authorized dealer or service
partner. Warranty contact information is provided on the back of the warranty card. It is essential that all submitted claims provide all the necessary information, including
Customer name, Purchase receipt, Serial No., Product No., Problem, and Parts requested.

MSPA LIMITED WARRANTY

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