Troubleshooting Table - Philips 5400 Serie Benutzerhandbuch

Error Problem
code
01 The coffee funnel is
clogged.
03 The brew group is dirty
or not well-greased.
04 The brew group is not
positioned correctly.
05 There is air in the water
circuit.
The AquaClean filter
was not prepared
properly before
installation or it is
clogged.
11 Machine needs to
adjust to room
temperature
14 The machine is
overheated.

Troubleshooting table

This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.philips.com/coffee-
care. If you are unable to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem
There are some coffee
residues inside my new
coffee machine.
Possible solution
Switch off the machine and unplug it. Remove the brew group.
Then open the lid of the pre-ground coffee compartment and
insert the spoon handle. Move the handle up and down until
the clogged ground coffee falls down. Visit
www.philips.com/coffee-care for detailed video instructions.
Switch off the machine. Rinse the brew group with fresh water,
let it air-dry and then lubricate it. Consult chapter 'Cleaning the
brew group' or visit www.philips.com/coffee-care for detailed
video instructions. Then switch the machine on again.
Switch off the machine. Remove the brew group and reinsert it.
Make sure that the brew group is in the correct position before
you insert it. Consult chapter 'Handling the brew group or visit
www.philips.com/coffee-care for detailed video instructions.
Then switch the machine on again.
Restart the machine by switching it off and on again. If this
works, dispense 2-3 cups of hot water. Descale the machine if
you have not done so for a longer period of time.
Remove the AquaClean filter and try again to brew a coffee. If
this works, make sure that the AquaClean filter is prepared
properly before you place it back. Put the AquaClean filter
back into the water tank. If this still does not work, the filter
might be clogged and needs to be replaced.
Allow some time for the machine to adjust from
transport/outdoor temperature to room temperature. Switch
off the machine for 30 minutes and switch it on again. If this
does not work, contact the Consumer Care Center in your
country. For contact details, see the warranty leaflet.
Switch the machine off and switch it back on again after 30
minutes.
Cause
This machine has been tested
with coffee.
Solution
Although it has been carefully cleaned,
there may be some coffee residues left.
However, the machine is absolutely
new.
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