Manufacturer's Guarantee - eKey TOCAhome integra Bedienungsanleitung

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MANUFACTURER'S GUARANTEE

ekey biometric systems GmbH guarantees the quality of the materials and product processing under the following
conditions for a period of
24 months from the date of purchase.
The guarantee shall remain exclusively valid in the country in which the product was sold to you.
The power cell and the LCD display (where included) are expendable parts and are thus limited in their warranty. From
the date of purchase, the power cell is guaranteed for a period of six months and the LCD display for a period of twelve
months.
In the event of a valid guarantee claim, a defective unit will be repaired or substituted to restore full operability. Claims
asserted by the customer of indirect and/or consequential damages shall be excluded. Liability for loss of business, loss
of data or programs and loss of earnings by a contractual partner shall also be excluded.
In the event of repair or replacement of a unit, the manufacturer's guarantee shall not be extended for a longer period
of time and the guarantee for the repaired/replaced part shall not begin anew.
A guarantee claim shall be accompanied by the invoice number and date of the invoice, including a description of the
defect, and shall be submitted to ekey/the service partner or distributor in the respective country (see www.ekey.net).
The party submitting a claim shall bear the costs for shipping to ekey/the service partner as well as the risk of loss or
delayed delivery. For this reason it is recommended that the submitter of the claim sufficiently insure the
shipment/transport of the goods. ekey shall assume no liability for transport damage resulting from improper handling
or insufficient packing.
The guarantee specifically does not include the following:
1) Any product used for any purpose other than its intended use or any product in combination with other devices or
programs that have not been specifically approved in written form by ekey,
2) Any product that is altered in any way,
3) Any product repaired or attempted to be repaired by anyone other than ekey or an authorized ekey service partner,
4) Any product improperly transported or packaged for return to ekey or an ekey service partner,
5) Any product improperly handled or subjected to mechanical stress (such as a product that has been dropped, subjected to
blows, high pressures or similar treatment),
6) Any improperly installed product, any product damaged or made inoperable by a third party, as well as any product
procured by ekey from a presupplier against whom official insolvency proceedings had been opened at the time the claim is
submitted or such proceedings were to be imminently opened.
Scratches, dents, small tears, etc., arising from regular use are not included in the guarantee. Warning: Any damage to
the seal applied by the manufacturer shall automatically render any guarantee claim null and void. The product may not
be altered or repaired, except by officially authorized persons under anti-static conditions. In the event you find a defect
in the device, further use will nullify the guarantee for any further or more serious defects incurred during continued use
of the product.
Thank you for using an ekey ® product!
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