Trouble Shooting - eKey TOCAhome integra Bedienungsanleitung

English
2.7. In the display of the control panel, "OK" will be visible for a short moment and
two red dots will appear. The system has been rest to initial standard setting.
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TROUBLE SHOOTING

Problem
I am unable to enrol a finger.
An enrolled finger cannot be
identified.
Status point of the control
panel is not blinking.
Error code "E0"
visible in the display followed
by the count-down starting
from 45.
Error code "E1" visible in the
display.
Error code "E2" visible in the
display
The LED on the scanner is
signalling a positive
identification, however the
relay is not released
Cause
1. The finger has not been
swiped consistently over the
sensor, starting from the first
finger joint.
2. The finger has been swiped
too softly or too strongly over
the sensor.
3. The finger has been swiped
too fast or too slowly over the
sensor.
1. During enrolment, a
different area of the finger was
scanned.
2. The enrolment has not been
carried out correctly.
System not connected
to the power supply.
1. Connection between the
scanner and control panel is
not correct.
2. The power supply has been
interrupted the system is
starting again.
99 fingers have already been
enrolled. It is not possible to
enrol more fingers.
Incorrect security code has
been entered three times.
Wrong unit coupling.
The finger is not accepted,
as a device has been swapped
Solution
1. Swipe the finger
consistently over the sensor
starting from the first finger
joint.
2. Swipe the finger gently, but
not too softly over the sensor.
3. Swipe the finger with
moderate speed over the
sensor.
1. The finger has to be
enrolled again by swiping it
consistently over the sensor.
2. See "I am unable to enrol a
finger" – perfect enrolment
ensures high identification
rates.
1. Ensure power supply
2. Inspect glass tube fuse
1. Check the "4-line"
connection wire.
2. Wait until the system has
initialised again.
Erase some fingers
in order to enrol new ones.
Wait for 30 min, enter
the correct security code.
After swapping
scanner or control panel,
a reset has to be carried out.
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