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the control of B&W Group Ltd. may reduce the
scope or time of the terms outlined below. In
particular:
•
Special warranty terms apply in the Russian
Federation.
•
Specific import regulations apply in Brazil.
Please contact the relevant national distributor for
details.
Terms and Conditions
This warranty:
1
is valid only for products purchased from an
authorised Bowers & Wilkins retailer or dealer.
2
is valid from the date of purchase for a period of
five years for passive loudspeakers and two
years for powered loudspeakers, electronics and
headphones, except that exclusions apply in
certain countries in line with national law. Please
consult the Bowers & Wilkins distributor in your
country for detailed information.
3
is limited to the repair of the equipment. Neither
transportation, nor any other costs, nor any risk
for removal, transportation and installation of
products is covered by this warranty.
4
is only valid for the original owner. It is not
transferable.
5
will not be applicable in cases other than
defects in materials and/or workmanship at the
time of purchase and will not be applicable:
a
for deterioration of component parts, the
nature of which is to become worn or
depleted with use, such as batteries and
headphone ear pads.
b
for damages caused by incorrect
installation, connection or packing,
c
for damages caused by any use other than
correct use described in the user manual,
negligence, modifications, or use of parts
that are not made or authorised by
B&W Group Ltd.,
d
for damages caused by faulty or unsuitable
ancillary equipment,
e
for damages caused by accidents, lightning,
water, fire heat, war, public disturbances or
any other cause beyond the reasonable
control of B&W Group Ltd. and its
appointed distributors,
f
for products whose serial number has been
altered, deleted, removed or made illegible,
g
if repairs or modifications have been
executed by an unauthorised person.
How to claim repairs under warranty
Should you have any concerns regarding the
performance of your product, please use the
following procedure:
1
Call the Bowers & Wilkins national distributor in
your country of residence: You can find all
contact details by clicking on 'Contact Us' at
the bottom of this page and selecting the
appropriate country.
2
Our representative will discuss your concerns. If
it is found necessary to return the product for
repair, you may be given a Return Merchandise
Authorisation. You should not return the product
without this authorisation, if given.
To validate your warranty, you will need to produce
the original sales invoice or other proof of ownership
and date of purchase.
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