English
16
Troubleshooting
This chapter summarizes the most common problems you could encounter with the machine. Support
videos and a complete list of frequently asked questions are available on www.saeco.com/care. If you
are unable to solve the problem, contact the Consumer Care Center in your country. For contact
details, see the warranty leaflet.
Problem
The drip tray fills up
quickly.
The machine is in DEMO
mode.
The 'coffee grounds
container full' icon
remains displayed.
The 'coffee grounds
container full' icon is
displayed even though
the container is not full.
I cannot remove the
brew group.
Cause
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
You pressed the standby
button for more than 8
seconds.
You emptied the coffee
grounds container while the
machine was switched off.
You placed back the coffee
grounds container too fast.
The machine did not reset the
counter the last time you
emptied the coffee grounds
container.
The brew group is not in the
correct position.
You have not removed the
coffee grounds container.
Solution
Empty the drip tray every day or as
soon as the red 'drip tray full' indicator
pops up through the drip tray (Fig. 25).
Place a cup under the dispensing spout
to collect rinsing water.
Switch the machine off and then on
again with the main switch on the back
of the machine.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
Do not place back the coffee grounds
container until the screen prompts you
to put it back.
Always wait approx. 5 seconds when
you place back the coffee grounds
container. In this way the coffee
grounds counter will be reset to zero.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee grounds counter will not
be reset.
Reset the machine in the following way:
place back the drip tray and the coffee
grounds container. Then close the
service door and switch the machine off
and back on again. Try again to remove
the brew group.
Remove the coffee grounds container
before you remove the brew group.