THOMSON 512393 Handbuch Seite 40

F - FAQ
Cannot connect to camera over
a 3G or 4G Internet link but it
works when connected to a local
network
Poor quality or shaky image
Movement detection is triggered
unnecessarily
When movement is detected, no
Push alert is received.
I do not receive an email when
movement is detected.
18
EN
Network configuration problem
Incorrect video settings
Your home Internet speed is
insufficient to support the con-
nection from your smartphone
/ tablet
Incorrect video settings
Unsuitable movement detection
settings
Your camera model is too old
Unsuitable movement detection
settings
The application is not author-
u . e i t y u r e c n s s o m o t h w . w w
ised to send a Push alert
Unsuitable movement detection
settings
Email configuration error
Your camera is not authorised
to access your email inbox
Your email inbox is automatical-
ly classing Push alerts as junk
or spam.
960P WIFI PTZ DOME IP CAMERA
Check your device settings (box,
router, firewall)
Check the video settings and re-
duce the quality slider, if needed,
using a local network connection
Check that the available band-
width exceeds 0.5M bits per sec-
ond (upload and download) in
the case of low quality display
and 2.0M bits per second (upload
and download) in the case of
high-quality HD
Check the video settings and re-
duce/increase the quality if nec-
essary
Reduce the sensitivity of
detection.
Move the camera.
The push function is available on
cameras with a serial number be-
ginning with: S/N: 2017xxxxx
Please check the configuration of
the camera, the push alerts and
the detection sensitivity.
Please check your applications'
rights within your iOS application
Security and Privacy settings or
Android application parameters
Please check the configuration of
the camera, activate email send-
ing upon alert as well as detection
sensitivity
Please check with your email
service provider that the SMTP /
encryption / port settings are all
correct
Please check with your email ser-
vice provider that the Security and
Access Control settings of your
account allow the camera to use
your email account
Please check the settings on your
inbox to prevent messages from
your camera being classed as
junk mail.