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Safety Guidelines
Preface
Riverbed Support Knowledge Base
The Riverbed Knowledge Base is a database of known issues, how-to documents, system requirements, and
common error messages. You can browse titles or search for key words and strings.
To access the Riverbed Knowledge Base, log in to the Riverbed Support site located at
https://support.riverbed.com.
Safety Guidelines
Follow the safety precautions outlined in the Safety and Compliance Guide when installing and setting up
your system.
Important: Failure to follow these safety guidelines can result in injury or damage to the equipment. Mishandling of
the equipment voids all warranties. Please read and follow safety guidelines and installation instructions carefully.
The Safety and Compliance Guide contains the safety information in English and other languages. Before you
install, operate, or service your system, you must be familiar with the safety information. Refer to the Safety
and Compliance Guide if you do not clearly understand the safety information provided in the
documentation.
Contacting Riverbed
This section describes how to contact departments within Riverbed.
Internet
You can find out about Riverbed products through our web site at http://www.riverbed.com.
Technical Support
If you need technical support, for the fastest service, please open a trouble ticket at
https://support.riverbed.com. You can also call 1-888-RVBD-TAC (1-888-782-3822) in the United States and
Canada or +1 415 247 7381 outside the United States.
Professional Services
Riverbed has a staff of professionals who can help you with installation assistance, provisioning, network
redesign, project management, custom designs, consolidation project design, and custom coded solutions.
To contact Riverbed Professional Services go to http://www.riverbed.com or email
proserve@riverbed.com.
Getting Started Guide
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