Wiseup WIFI39 Handbuch Seite 13

Q4: What can I do if I forget the login password?
A4: Please reset the camera. (See VIII)
Q5: The APP cannot find the camera's UID after choosing "Search (LAN)"?
A5: Ensure your phone or mobile device is still connecting to the camera's WIFI signal. Ensure
your camera is powered by the workable outlet power supply.
Q6: Why live video screen shows up black and a searching circle spins in center but
nothing ever displays?
A6: a. If your camera is connected to a slow WIFI network, wait 10-30 seconds for live video to
re-appear.
b. On the live video page, select a suitable resolution according to the real time network envi-
ronment.
Q7: How to turn on the IR LEDs?
A7: On the live video screen, click bulb icon to turn on the IR LEDs.
Q8: How many mobile devices can connect to the camera at the same time?
A8: No limit.
Q9: There is only 1 user, but the camera shows 2 or more users?
A9: a. If you login in very often, the last login record is still in. If you check it every 2-5 minutes,
the camera will show surely the exact numbers of users;
b. For your safety and privacy, please change camera's password for the fi¬rst time use.
Q10: How many cameras are supported on the mobile application?
A10: No limit.
Q11: Is there any PC client software I can use on my computer?
A11: Please click the PC client software download link and download the zip file on your PC:
h t t p : / / w w w . w i s e u p s h o p . c o m / v a r / d o w n l o a d f i l e / W I F I 3 9 % 2 0 W i f i % 2 0 -
Network%20Security%20Camera%20Alarm%20Clock%20PC%20Client%20Software%20for
%20Windows.zip
Q12: The camera is not holding my WIFI settings and continues to show that the camera
is offline?
A12: Make sure the camera is inside the range of good WIFI signal. Or check if the power