TROUBLE SHOOTING
FAQ
Q:
Steam isn't coming out of the front of the unit.
A:
The likely problem is improper handle assembly. Please call Monster Customer Service
at 888-896-8786 to promptly receive specific instructions to correct this problem.
Q:
The hard floor micro fiber pads don't easily affix to the base of my floor steamer.
A:
These pads are especially designed and engineered to be thick and absorbent enough
to assure maximum effectiveness without sacrificing the sturdy (coarse) texture neede to
properly clean. The best way to affix the regular (not the carpet pad/sledge components)
is to place the pad on the floor, position the steamer about affix the regular (not the
carpet pad/sledge components) is to place the pad on the floor, position the steamer
about 2" above it, and firmly "bump" the steamer down on the pad. You will find the pad
will mount the base very easily.
Q:
My micro fibeer cleaning pads are getting "too wet". Why?
A:
We have designed this product as a tool worthy of commercial use.
We reccomend that most all household jobs be first done with the adjustable steam
feature placed at the (lowest) MINIMUM level. You need not go higher unless the
job seems to call for the need to do so. You'll find the minimum steam levels to be a
very effective cleaning setting and your pad will not be soaked by excess steam.
Q:
The steam seems to be making my floor to wet.
A:
As pointed out in the previous question, it is always best to start all cleaning jobs with the
steam setting in the MINIMUM position. In addition, it is not necessary to engage the frontal
steam jets on a sustained basis to maximize cleaning. The most effective way to use the
frontal steam jet is in short bursts that are aimed only at the tougher stains, Your floor
steamer is already capable of picking up the tough stuff.
Q:
The green "go" light seems to be a little "dull" and hard to see.
A:
It's really an optical illusion in that the dominant red (stop) color naturally overpowers the
subtle green color it's positioned directly next to.
Q:
Do I need to use my micro fiber pads when cleaning?
A:
YES!! It,s critically important to ALWAYS use your micro fiber pads. The floor steamer
should NEVER used without pads.
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