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N° Problem encountered
Machine does not turn on.
Power lights
are off after
1
having pressed the switch-on/
supply buttons.
The machine requires a lot of
2
time to heat up.
3
The machine is very noisy.
4
No supply.

TROUBLESHOOTING

Possible causes
1 -   Machine is not connected
to the power source.
2 -   The machine is connect to
power strip not working.
3 -   Power supply not present.
1 -   Machine storage at low
temperatures
(e.g.: cellar/garage).
2 -   The machine has
limescale build-up.
1 -   Machine not is on a flat
and stable surface.
2 -  Power supply cable
incorrectly positioned.
3 -   Movable parts not fitted
properly.
4 -   No water in the tank.
5 -  Capsule not present.
1 -   Electrical failure: buttons
not working.
2 -   No water in the tank.
3 -   Tank not inserted
correctly.
4 -   Power-on failed.
Solution
  Connected the machine to the
power source.
Connected the machine directly
to the power source.
Connect another device to
check the power supply.
Store the coffee machine in a
proper environment and run 2
supplies without capsules.
Descale the machine.
Check the surface.
Check the correct position of
the cable into the base of the
machine.
Fit the movable parts properl.
Top up the tank with fresh
drinking water.
Insert Lavazza capsule or
compatible.
Press one of the buttons and
check the operation of the
pilot light (ON with white
blinking light) and the machine
power-on.
Top up the tank with fresh
drinking water.
Insert the tank correctly.
Repeat the coffee machine
power-on procedure
(6 attempts at supplying).
EN
Result
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: go to step 3
Ok: machine being serviced.
Non-ok: electric system fault.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: machine being serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: go to step 3
Ok: call solved.
Non-ok: go to step 4
Ok: call solved.
Non-ok: go to step 5
Ok: call solved.
Non-ok: machine being
serviced.
Ok: call solved.
Non-ok: go to step 2
Ok: call solved.
Non-ok: go to step 3
Ok: call solved.
Non-ok: go to step 4
Ok: call solved.
Non-ok: machine being serviced.
27

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