Warranty And Technical Service; Manufacturer's Warranty; Authorised Distributors And Technical Service - ECOFOREST ecoAIR EVI Benutzerhandbuch

5. Warranty and technical service

5.1. Manufacturer's warranty

ECOFOREST is liable for lack of conformity of the product or its spare parts, in compliance with the current regulations of the
country where the product is purchased. The warranty is only valid in the country where the product is purchased.
Conditions and validity of the warranty
For this warranty to be considered valid the following conditions must be verified.
ECOFOREST must allow the product under warranty to be sold in the country where it is going to be installed.
The product under warranty must be used exclusively for the purpose that it was designed for.
All installation, start-up, maintenance and repair work carried out on the unit must have been performed by a technical
service authorised by ECOFOREST.
All replacement of parts must be carried out by a technical service authorised by ECOFOREST and always with original
ECOFOREST spare parts.
The purchaser must advise the establishment from which they purchased the unit, in writing, the reason for any lack of
conformity, including the serial number of the product and the date of purchase, within no more than 30 (thirty) days from
the day on which he or she became aware of said non-conformity.
For the warranty to be effective, the purchaser must present an invoice that substantiates the date of purchase, duly
stamped and signed from the establishment that made the sale.
Disclaimer of warranty
The warranty does not include product non-conformities derived from:
Weather conditions, chemical agents, improper use and other causes that do not depend directly on the product.
Installation and/or handling of the equipment by unauthorised personnel.
Any installation, maintenance or repair that does not follow the procedures set forth in the documentation provided to that
end by ECOFOREST.
Improper transportation of the product.
Part wear due to normal equipment operation, unless due to a manufacturing defect.
Request for service under warranty
Any request for service during the term of warranty must be forwarded to the establishment that sold the product, indicating in
writing the reason for the non-conformity, the serial number and he date on which you purchased the product.
Product returns will only be accepted if previously accepted in writing by ECOFOREST.
The product must be returned in its original packaging and with a legal document that supports the date of purchase from the
establishment that made the sale.

5.2. Authorised distributors and technical service

ECOFOREST has an extensive network of authorised companies that distribute and perform the technical service on its products.
This network will provide our customers with all the information and technical support they need, anywhere and under any
circumstance.
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User manual ecoAIR EVI