Troubleshooting
Troubleshooting
Common Problems and Solutions
Symptom
Power cannot be turned on.
No picture or sound.
The lamp will not ignite or has
turned off.
Sound is heard with no picture.
Picture is displayed with no sound
Picture is dark or dim.
Desired input source cannot be
detected.
26
Cause
The power cord is disconnected.
The Master Power Switch is not
turned on.
The desired input source is not
selected.
The cables from the input source
are not connected.
The input source is not turned on
or not displaying an image. (e.g. If
a notebook computer, the external
monitor port is not turned on).
The internal temperature is too
high.
The lamp has reached maximum
life or has prematurely failed.
The VGA/Video cables are not
connected.
The VGA/Video/Audio cables are
connected to the wrong input.
The audio cables are connected to
the wrong input.
Check the audio/video
configuration.
The volume is set to Minimum.
The Mute is on.
The brightness setting is too low.
The lamp needs to be replaced.
The input source is not active.
A signal must be present for the
input to be selected.
The input device (e.g. computer,
DVD player, etc.) is not turned on.
M
Digital Media System 800 Series
™
Solution
Insert the power cord into an AC
socket.
Turn on the Master Power
Switch.
Press the remote control Input
button to select a desired input
source.
Connect the cable to correct input
source.
Turn on input source.
Clean the cooling fan screen.
Replace lamp.
Connect the cables to the correct
input source.
Connect the cables to the correct
input source.
Ensure proper configuration
through the menu.
Turn up Volume.
Turn off Mute.
Adjust the brightness
Replace lamp.
Connect an active input source to
unit.
Turn on input source.
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