Axis Q1942-E Bedienungsanleitung Seite 59

AXIS Q1942-E Thermal Network Camera
Troubleshooting
Problems with streaming H.264
Problems with AXIS Media
Control (Internet Explorer
only)
No H.264 displayed in the
client
Multicast H.264 only
accessible by local clients
No multicast H.264
displayed in the client
Poor rendering of H.264
images
Lower frame rate than
expected
Video and image problems, general
Image unsatisfactory
No audio
Incorrect setup
Poor audio quality
Stuttering
Unsynchronized audio and
video using H.264
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Panel (streaming tab). See AXIS Media Control (AMC) on page 13.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer's website.
See Performance Considerations on page 63.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See Technical Specifications on page 61.
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Synchronize the product's date and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
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