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Important Information
This section provides support contact information, and cautions and
warnings, for the Producer IV.
Technical Specifications for this product can be found at
support. From the Support page select: Producer Series > Product Name >
User Manuals tab.
Support Contact Information
US, Canada, Latin America
Rimage Corporation
7725 Washington Avenue South
Minneapolis, MN 55439
USA
Attn: Rimage Services
Europe
Rimage Europe GmbH
Albert-Einstein-Str. 26
63128 Dietzenbach
Germany
Asia/Pacific
Rimage Japan Co., Ltd.
2F., WIND Bldg.
7-4-8 Roppongi Minato-ku,
Tokyo 106-0032 JAPAN
Contact Rimage Services
Website:
www.rimage.com/support
Knowledge Base:
www.rimage.custhelp.com
Log in and select the Ask a Question tab
When you contact Rimage
Services, please provide:
• System serial number and software
version
• Functional and technical
description of the problem
• Exact error message received
2002543_A
www.rimage.com/
Email:
support@rimage.com
Telephone:
North America: 800-553-8312
Mexico/Latin America: 952-944-8144
Fax: 952-944-7808
Email:
support@rimage.de
Telephone: +49 6074-8521-14
Fax: +49 6074-8521-100
Email:
apsupport@rimage.co.jp
Telephone: +81-3-5771-7181
Fax: +81-3-5771-7185
Copy this information from your Rimage product
for future reference.
Note: Make sure you update the Serial Number
here anytime you receive a replacement system.
Serial Number:
Product Name:
Date of Purchase:
For more information visit
Learn More Online
At www.rimage.com/support, you can experience Rimage's world-class
Support and Services.
From the Support home page:
1.
Select your product series.
2.
Select your product.
3.
Learn more on the product page.
Technical Support
Rimage offers a variety of service and support options for the Producer IV
including Next Business Day On-site Agreements, Exchange Services, and
Software Subscriptions and Support. Please contact your Rimage Value
Added Reseller or Rimage for additional information and pricing.
Important! Make sure you register your autoloader so you are eligible for
parts and labor covered for 1 year and priority phone support. Registration
is available at http://www.rimage.com/support/warranty-registration.
Optical Disc Recording Software Disclaimer
This Product, Software, or Documentation may be designed to assist you
in reproducing material in which you own the copyright or have obtained
permission to copy from the copyright owner. Unless you own the copyright
or have permission to copy from the copyright owner, you may be violating
copyright law and be subject to payment of damages and other remedies. If
you are uncertain about your rights, you should contact your legal advisor. If
you are neither in possession of the copyright nor have authorization from
the owner of the copyright, unauthorized copying of copyrighted material
on an optical disc or any other media violates national and international
legislation and can result in severe penalties.
rimage.com/support
From your product page you can access:
• Information about the latest software
and firmware updates
• Product specifications
• The latest documents
• Current firmware and driver downloads
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