Solving Problems
Notebook System Software
Notebook System Software (NSS) is a utility that provides critical updates for your operating
system. Install the Notebook System Software program to gain support for Dell 3.5-inch USB
®
floppy drives, Intel
Pentium
devices. NSS is necessary for correct operation of your Dell computer.
NOTICE:
NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock,
D/Port, and D/View devices.
Lockups and Software Problems
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
E
N S U R E T H A T T H E
A C
L E C T R I C A L
U T L E T
E
O
The computer stops responding
NOTICE:
You might lose data if you are unable to perform an operating system shutdown.
T
U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
N D T H E P R O G R A M
E
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
®
M processors, Intel Celeron
A D A P T E R I S
F
I R M L Y
C
O N N E C T E D T O
— If you are unable to get a response by pressing a key on your keyboard or
®
M processors, optical drives, and USB
T
H E
C
O M P U T E R A N D T O
Quick Reference Guide
T
H E
19