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TROUBLESHOOTING
Problem
The cooktop cannot be
turned on.
The touch controls are
unresponsive.
The touch controls are
difficult to operate.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
The induction hob
makes a low humming
noise when used on a
high heat setting.
Fan noise coming from
the induction hob.
Possible causes
No power.
The controls are locked.
There may be a slight
film of water over the
controls or you may be
using the tip of your
finger when touching
the controls.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
This may be caused
by the construction of
your cookware (layers
of different metals
vibrating differently).
This is caused by the
technology of induction
cooking.
A cooling fan built into
your induction hob has
come on to prevent the
electronics from over-
heating. It may continue
to run even after you've
turned the induction
hob off.
Possible solutions
Make sure the cooktop
is connected to the
power supply and that
it is switched on. Check
whether there is a power
outage in your home or
area. If you've checked
everything and the
problem persists, call a
qualified technician.
Unlock the controls.
Make sure the touch
control area is dry and
use the ball of your
finger when touching
the controls.
Use cookware with flat
and smooth bases. See
"Choosing the right
cookware". See "Care
and cleaning".
This is normal for
cookware and does not
indicate a fault.
This is normal, but the
noise should quieten
down or disappear com-
pletely when you de-
crease the heat setting.
This is normal and
requires no action.
Do not disconnect the
device from the power
supply while the device's
fan is still running.
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