Printer features
Ink access door
Status light
Power button
Front USB port
Help and tips for Wi-Fi and connectivity
If the software is unable to find your printer during setup, check the following conditions to resolve
the issue.
Potential Issue
Printer Wi-Fi setup mode timed out
Computer or mobile device too far
from printer
Computer connected to a
Virtual Private Network (VPN)
or remote work network
Wi-Fi turned off on computer (computer
connected by Ethernet)
Bluetooth is turned off on your
computer or mobile device
Location services is turned off
on your mobile device
If the status light on the front of the printer is not pulsing
purple, the printer might not be in Wi-Fi setup mode.
Restart Wi-Fi setup mode:
1. On the back of the printer, press and hold the Wi-Fi button
for 5 seconds or until the printer display shows a prompt.
2. On the prompt, touch OK to restore original network
settings. The status light will pulse purple.
3. Wait for one minute. Close and reopen HP software, and
then try connecting again.
Move your computer or mobile device closer to the printer.
Your device might be out of range of the printer's Wi-Fi signal.
Disconnect from a VPN before installing HP software.
Also, while connected to a VPN, you cannot install apps
from the Microsoft Store. Connect to the VPN again after
finishing printer setup.
Note: Consider your location and the security of the Wi-Fi
network before disconnecting from a VPN.
If your computer is connected by Ethernet, turn on the
computer's Wi-Fi while setting up the printer. Disconnect the
Ethernet cable temporarily to complete setup over Wi-Fi.
Turn on Bluetooth for the computer or mobile device being
used to complete printer setup. For mobile devices, turn on
location services also. Bluetooth and location services help
the software find your network and printer.
Note: Your location is not being determined and no location
information is being sent to HP as part of the setup process.
Document feeder
input tray
Control panel
Ink tanks
Paper tray
Solution
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