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12 Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
Troubleshooting
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault
Appliance no longer
responds.
Appliance only dis-
penses water, not cof-
fee.
Coffee or milk froth
quality varies widely.
Coffee is not dis-
pensed or has slowed
to a trickle.
Set quantity is not
reached.
Cause and troubleshooting
Appliance has a fault.
Pull out the mains plug and wait 60 seconds.
1.
Re-insert the mains plug.
2.
Empty bean container is not detected by the appli-
ance.
Pour in coffee beans.
▶
Coffee beans are too oily and do not fall into the
grinder.
▶
Gently tap the bean container.
▶
Change the coffee variety.
Do not use oily beans.
▶
▶
Clean the empty bean container with a damp cloth.
Brewing unit is not inserted properly.
▶
Slide the brewing unit right back.
Build-up of limescale in the appliance.
Descale the appliance.
▶
Grinding level is set too fine.
Set a coarser grinding level.
▶
→ "Adjusting the grinding level", Page 49
Heavy build-up of limescale in the appliance.
Descale the appliance.
▶
Air is in the water filter.
Immerse the water filter in water with the opening
1.
facing upwards until no more air bubbles escape.
Reinsert the filter.
2.
Troubleshooting en
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