Dreame D10 Plus Benutzerhandbuch Seite 25

FAQ
Problem Type
Robot does not turn on
Robot cannot recharge
Robot cannot return to the
base
Robot is malfunctioning
Robot is making a strange
noise
Robot no longer cleans
efficiently or leaves dust
behind
Robot cannot connect to
Wi-Fi
Robot does not perform
scheduled cleaning
Does leaving the robot
on the base consume
power if it is already fully
charged?
No water comes out of
the mopping module, or
Solution
The battery level is low. Recharge the robot on the base, then
try it again.
The ambient temperature is too low (below 0°C) or too high
(above 40°C). The operating temperature of the robot is 0°C
to 40°C.
The base is not receiving power. Please confirm that both
ends of the power cord are plugged in correctly.
Poor contact. Clean charging contacts of the base an robot.
There are too many obstructions around the base. Pleace the
base in a more open area.
Please clean the signaling area of the base.
Moving the robot may cause it to re-position itself or re-map
its surrounding. If the robot is too far from the base, it might
not be able to automatically return on its own, in which case
you need to manually place the robot onto the base.
Turn off the robot and then reactivate it.
A foreign object may be caught in the main brush, side brush,
or one of the main wheels. Stop the robot and remove any
debris.
The dust bin is full. Please clean the dust bin and dust intake.
The filter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
There is something wrong with the Wi-Fi connection. Reset
the Wi-Fi and download the latest version of the
Dreamehome or Mi Home/Xiaomi, then try reconnecting.
Location permission is not open. Please ensure the location
on the Dreamehome or Mi Home/Xiaomi Home is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with a
good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot
connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter
the correct username and password.
The robot has low battery. Scheduled cleaning will not start
unless the robot has been recharged in time.
Leaving the robot on the base after it's fully charged consumes
very little electricity and helps maintain optimal battery
performance.
Check whether there is water inside the water tank.
Clean the mop if it becomes dirty.
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