Troubleshooting - EUFY RoboVac L35 Hybrid Benutzerhandbuch

English
3 Discard the used dust bag.
4
Install a new dust bag.
5 Press down to close the top cover.

Troubleshooting

The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to the eufy Clean app, or contact support@eufylife.com for help.
Problems Solutions
• Make sure the battery is fully charged.
RoboVac cannot be
• If you still have trouble, reset RoboVac to factory
activated.
settings.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn RoboVac off, and then
RoboVac stops working
turn it back on.
suddenly.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the "Voice Alert"
section in this manual.
38 EN
Problems Solutions
• Make sure RoboVac is turned on.
• Make sure the scheduled time has been set
correctly. Check if the time zone in the eufy Clean
app is consistent with that on your mobile device.
You cannot schedule • Check if RoboVac's power is too low to start
cleanings. cleaning.
• Cleaning schedules are erased when RoboVac is
powered off. If RoboVac is powered on without
Internet access, cleaning schedules will not
synchronize and must be reset via the app.
• Check if any obstructions are blocking the suction
inlet.
Suction power is weak. • Empty the dust box.
• Check if the filter is wet due to water or other liquid
on the floor. Air-dry the filter completely before use.
• Check if the indicator on the auto empty station
lights up. If not, reconnect the power cord with the
auto empty station and try a new power outlet. If the
problem persists, contact the eufy service center to
repair or replace the auto empty station.
RoboVac cannot be
charged.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is
docked onto the auto empty station. If not, contact
the eufy service center to repair or replace the auto
empty station.
• Remove objects within 1.6 ft / 0.5 m to the left and
right side and within 4.9 ft / 1.5 m of the front of the
RoboVac cannot return to
auto empty station.
the auto empty station.
• Check if RoboVac is stuck on any objects.
• Clean the charging contact pins.
• Clean the sensors carefully with a dry cloth.
RoboVac's movements or
travel path are abnormal.
• Restart RoboVac by turning it on.
• Make sure there is enough water in the water tank.
Water does not come out
• Make sure the water tank and mopping cloth are
during mopping.
properly installed.
• Make sure the water tank and mopping cloth has
Too much water comes out
been installed properly.
during mopping.
• Check if the water tank is damaged.
English
EN 39