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IKEA GUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years
from the original date of purchase of your
appliance at IKEA. The original sales receipt,
is required as proof of purchase. If service
work is carried out under guarantee, this
will not extend the guarantee period for the
appliance.
Who will execute the service?
IKEA service provider will provide the
service through its own service operations or
authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the
appliance, which have been caused by
faulty construction or material faults from the
date of purchase from IKEA. This guarantee
applies to domestic use only. The exceptions
are specified under the headline "What is
not covered under this guarantee?" Within
the guarantee period, the costs to remedy
the fault e.g. repairs, parts, labour and
travel will be covered, provided that the
appliance is accessible for repair without
special expenditure. On these conditions
the EU guidelines (Nr. 99/44/EG) and the
respective local regulations are applicable.
Replaced parts become the property of
IKEA.
What will IKEA do to correct the problem?
IKEA appointed Service Provider will
examine the product and decide, at its
sole discretion, if it is covered under this
guarantee. If considered covered, IKEA
Service Provider or its authorized service
partner through its own service operations,
will then, at its sole discretion, either repair
the defective product or replace it with the
same or a comparable product.
What is not covered under this guarantee?
•
Normal wear and tear.
•
Deliberate or negligent damage,
damage caused by failure to observe
operating instructions, incorrect
installation or by connection to the wrong
voltage, damage caused by chemical or
electrochemical reaction, rust, corrosion
or water damage including but not
limited to damage caused by excessive
lime in the water supply, damage caused
by abnormal environmental conditions.
•
Consumable parts including batteries
and lamps.
•
Non-functional and decorative parts
which do not affect normal use of the
appliance, including any scratches and
possible color differences.
•
Accidental damage caused by foreign
objects or substances and cleaning or
unblocking of filters, drainage systems or
soap drawers.
•
Damage to the following parts: ceramic
glass, accessories, crockery and cutlery
baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs,
casings and parts of casings. Unless such
damages can be proved to have been
caused by production faults.
•
Cases where no fault could be found
during a technician's visit.
•
Repairs not carried out by our appointed
service providers and/or an authorized
service contractual partner or where
non-original parts have been used.
•
Repairs caused by installation which is
faulty or not according to specification.
•
The use of the appliance in a non-
domestic environment i.e. professional
use.
•
Transportation damages. If a customer
transports the product to his home or
another address, IKEA is not liable for
any damage that may occur during
transport. However, if IKEA delivers
the product to the customer's delivery
address, then damage to the product
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