Troubleshooting - Dreame T30 Neo Bedienungsanleitung

FAQ
EN
If the vacuum is not working properly, please refer to the table below.
Errors Possible Causes
Vacuum is out of battery or low on
power.
Overheat protection mode triggered
Vacuum does not
work by a blockage.
Suction opening or air duct is
blocked.
Dust cup is full and/or filter
assembly is clogged.
Weak suction force
Attachment is blocked.
Main suction opening or extension
Motor is making a
strange noise rod is blocked.
The charger does not plug into
the vacuum well.
The battery indicator
The battery is fully charged and
does not light up
went into sleep mode.
when charging
If the problem persists after ruling
out the above two possibilities.
Battery temperature is too low or
The vacuum charges
slowly too high.
22
Solutions
Fully charge the vacuum, then
continue to use it.
Clean the suction openings or air
duct. Wait until the vacuum cools
down, then reactivate it.
Clear any blockage from suction
opening or air duct.
Empty the dust cup and clean the
filter assembly.
Clear any blockage in the
attachment.
Clear any blockage in the main
suction opening or extension rod.
Check whether the charger is
properly plugged into the vacuum.
The vacuum can be used normally.
Please contact the after-
sales service department for
maintenance.
Wait until the battery's
temperature returns normal, then
continue to use the vacuum.

Troubleshooting

If you pay attention to any abnormality during the use of the product, a prompt will be shown on the screen.
You should follow the instructions on the screen to keep the performance normal.
Error Icon Error Message
Battery overheating
Roller brush stuck
Air duct blocked
Error
Low battery
The battery runs out
Filter is expiring
Filter uninstalled
Replace the filter
Solutions
Please wait and continue to use after motor
temperature is normal.
Refer to the maintenance guide [Cleaning the Multi-
Brush Bar] section to clean the fiber material and
hairs wrapped around the roller brush.
Check whether the dust cup, extension rod, multi-
brush bar, and filter are blocked.
Please contact the after-sales department for
maintenance.
Recharge soon.
Recharge soon.
Please replace the filter in time.
Ensure that the filter and pre-filter are installed
correctly.
Refer to the maintenance manual [Cleaning the
Filter] section to remove the filter and replace
it. After replacing the filter, press and hold the
button for 1.5 seconds to enter the countdown
to reset the filter, then hold the button for
another 5 seconds until appears on the screen.
EN
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